Policies & Details
To accommodate your appointment needs, we recommend scheduling your next service prior to your departure. This ensures a time, day of week and preferred stylist to serve your needs.
Service means everything to us! If you are unable to call during regular business hours, please TEXT US a message OR LEAVE ONE on our answering machine. A guest care team member will return your call as soon as possible.
We want nothing but the best for our guests! If you are unsatisfied for any reason, please let us know within 10 days so we can make any necessary adjustments or exchange for a product that’s right for you.
In order for us to spend quality time with you, we ask that children not be left unattended. This policy is meant to provide safety for the child, as well as to minimize distractions for other guests. Thank you for your understanding.
Cell Phone Policy
For the consideration of all our guests, we ask that you please turn all cell phones to silent/vibrate during your visit to the salon.
Please give yourself extra time to park so you can arrive stress free and ready to enjoy your visit. Due to a full schedule and subsequent appointments, it may not be possible to complete your full service if you arrive late. Arriving more than 15 minutes late will result in a shortened experience at full price or re-booking your appointment at a different time.
Change or Cancellation
If a conflict develops in your calendar, please give as much notice as possible so that we can fill your spot with another guest. A minimum of 24 hours notice is required for changing or cancelling an appointment. The first cancellation made in less than 24 hours will be allowed at no charge. The second cancellation made in less than 24 hours will result in a 50% charge and all future appointments will need to be reserved with a credit card on file. The third cancellation made in less than 24 hours will result in a 100% charge.
No Show or Multiple Cancellations
The first no show will be allowed at no charge and all future appointments will need to be reserved with a credit card on file. The second no show will result in a 100% charge. The third no show will result in a 100% charge and all future appointments will need to be pre-paid with a credit card.
Gaia can not be responsible for lost or stolen items. Please leave your valuables at home or carry them with you.
We appreciate and need your feedback. In order to provide quality service, we welcome your suggestions.
We reserve the right to adjust prices without notice.