Policies & Details

Scheduling Appointments

To accommodate your appointment needs, we recommend scheduling your next service prior to your departure. This ensures a time, day of week and preferred stylist to serve your needs.

Service means everything to us! If you are unable to call during regular business hours, please TEXT US a message OR LEAVE ONE on our answering machine. A guest care team member will return your call as soon as possible.

Refund Policy

We want nothing but the best for our guests! If you are unsatisfied for any reason, please let us know within 10 days so we can make any necessary adjustments or exchange for a product that’s right for you.


In order for us to spend quality time with you, we ask that children not be left unattended. This policy is meant to provide safety for the child, as well as to minimize distractions for other guests. Thank you for your understanding.

Cell Phone Policy

For the consideration of all our guests, we ask that you please turn all cell phones to silent/vibrate during your visit to the salon.

Cancellations/No Shows

Our salon professionals are in great demand, so please be respectful of their time by honoring your commitment to be here. If you need to move or cancel your appointment, we need to hear from you 24 hours in advance. Repeated no-shows, cancellations without 24-hour notice or same-day cancellations will result in the need for a credit card on file for future reservations to be made.


Gaia can not be responsible for lost or stolen items. Please leave your valuables at home or carry them with you.

Guest Feedback

We appreciate and need your feedback. In order to provide quality service, we welcome your suggestions.

We reserve the right to adjust prices without notice.