POLICIES & DETAILS

Scheduling Appointments
To accommodate your appointment needs, we recommend scheduling your next service prior to your departure. This ensures a time, day of week and preferred stylist to serve your needs.

Service means everything to us! If you are unable to call during regular business hours, please leave a message on our answering machine. A guest care team member will return your call as soon as possible.

Groups of Three or More
Our commitment is to provide a relaxing spa environment for all of our guests. Only guests with spa appointments can lounge in the spa areas. Please be quiet and courteous throughout your visit…celebrate with whispers! Large groups may require prepayment of 50 percent down to reserve service time.

Children
In order for us to spend quality time with you, we ask that children not be left unattended. This policy is meant to provide safety for the child, as well as to minimize distractions for other guests. Thank you for your understanding.

Cell Phone Policy
For the consideration of all our guests, we ask that you please turn all cell phones to silent/vibrate during your visit to the salon.

Cancellations/No Shows
Our salon and spa professionals are in great demand, so please be respectful of their time by honoring your commitment to be here. If you need to move or cancel your appointment, we need to hear from you 24 hours in advance. Repeated no-shows, cancellations without 24-hour notice or same-day cancellations will result in a 50 percent service fee charge.

Punctuality
We recommend that you show up 15 minutes prior to any spa appointment to relax, drink tea and breathe. Keep in mind that your appointment may have to be shortened or rescheduled as a courtesy to our next guest if you arrive late.

Privacy
Your comfort and privacy are of the utmost importance to us. Spa services require various levels of undress and we are trained in appropriate methods of draping. Although your therapist will discuss with you a complete overview of the treatment you will experience, please feel free to ask any questions or make special requests to ensure your own comfort level.

Valuables
Gaia can not be responsible for lost or stolen items. Please leave your valuables at home or carry them with you.

Guest Feedback
We appreciate and need your feedback. In order to provide quality service, we welcome your suggestions.

We reserve the right to adjust prices without notice.